Shipping and Return | Killer Custom
FREE SHIPPING TO USA & EUROPE
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    SHIPPING: 

    Orders are typically dispatched within 1-3 business days after payment has cleared. We will provide tracking number when your order ships to the email. We ship worldwide, and prices differ by the size of package and area that we are sending to. The shipping prices are stated at the checkout.

    We offer Combined Shipping rates when you are purchasing more than one product. Contact us at info@killercustom.com and we will send you a cutomized shipping rate offer for your purchases, as sometimes combined shipping weight prices are not accurate. 

    If you can't find your country in the shipping list, it might be you are the first person ordering from that country. Please contact us info@killercustom.com for a customised shipping rate. 

    No money will be charged on their card until goods have been dispatched from our warehouse. The money is only reserved on your account, but the actual charge is done by us only when the good are dispatched. The goods are sent by a courier with a signed-for delivery

    INTERNATIONAL BUYERS - PLEASE NOTE:

    Unless specified at checkout, Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to buying.

    We ship our stock from Europe.

    International delivery (outside Europe) usually takes 10-15 business days, although due to shipper or customs delays it can be as long as 15-20 business days. We will send shipment confirmation and tracking number when your order ships.

    European delivery takes 10-15 business days.

    Depending on where you live, the time it may take for your exchanged product to reach you may vary.

    Customs fees are normally charged by the shipping company or collected when you pick the item up. These fees are not additional shipping charges.

    We don't under-value merchandise or mark the item as a gift on customs forms. Doing that is against U.S. and international laws.

    Please make sure your mailing and shipping address is correct before sending payment. 

    We create postage discounts, ask for a discount before buying. Shipping is done by signed-for courier.

    If you do not find your country for shipping rates - please contact us.

    Returns

    We understand that things happen. Parts are mistakenly ordered, you end up not needing what you thought or something doesn't fit. Not a problem, here at Killer Custom we always do our best to satisfy our customers return requests.

    We do accept returns and will refund you in full if you are dissatisfied with your item(s) as long as you have not altered the item. Once the item is altered you void the return policy. 

    To be eligible for a return, your item must be unused and in the same condition that you received it.

    To complete your return, we require a receipt or proof of purchase by referencing a valid Sales Order number or Invoice number.

    Please contact us at info@killercustom.com and ship the items to this address: 

    Killer Custom, Radvilų 5, Pėdžių Km,  LT-58149 Lithuania


    Refunds

    Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
    If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. You may cancel your contract within 14 days without giving reasons or by returning the goods. The time limit begins after receipt of this notification in writing, but not before receiving the goods to the consignee.

    Late or missing refunds

    If you haven’t received a refund yet, first check your bank account again.
    Then contact your credit card company, it may take some time before your refund is officially posted.
    Next -  contact your bank. There is often some processing time before a refund is posted.
    If you’ve done all of this and you still have not received your refund yet, please contact us at info@killercustom.com.

    We do not refund Gift cards.

    Exchanges

    We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@killercustom.com and send your item to Killer Custom, Radvilų g. 5 Pėdžių km LT 58149 Lithuania. +37069981790

    You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

    We strive to keep client satisfaction, feedbacks and ratings 100% so please contact us if you have any questions or concerns before leaving a negative feedback or low ratings.

    We will do our best to help you. 

    We greatly appreciate your business and would like to thank you in advance.

     

    T-shirts Shipping Policy

     

    Estimated shipping delivery times:

     

    USA: 3-5 business days

    Canada: 5-10 business days

    World: 10-20 business days

     

    Your order will be sent out on average within 3 days of ordering.

     

    International shipping:

     

    International shipments may incur customs fees. For each country the customs policy is different, and the fee is usually based on a variety of factors like weight, value, and size.

     

    We do not take responsibility for customs fees outside the EU

     

    Order never arrived:

     

    If your order didn't end up arriving, be sure to let us know!

     

    First check your shipping confirmation and check that you had entered the correct address. If the address was incorrect, though we'd be happy to send you another order to the correct address, it will have to be at your cost.

     

    If the shipping address was correct, get in touch with us at [insert support email here] noting your order number. We'll see what can be done.

     

    Returns policy

     

    Damaged items:

     

    The last thing we want is for you to be stuck with a damaged item. If it arrives to you damaged, then please get in touch with us within a week's time!



    Wrong size:

     

    If you're unhappy with the size you've received, first check that the size stated on the garment matches the size stated on the sizing chart. Though rare, it's possible that the garment was mislabelled. Let us know and we'll get you sorted out.

     

    If you'd like a different size, get in touch with us at info@killercustom.com and we'll let you know what your next steps are.