Frequently Asked Questions

Sales

Can I have my parts painted?

Unfortunately, we do not offer such an option at the moment.

Do you have merch?

Yes, we do. Check the T-Shirts & Accessories section for more. 

How do I know if the part I like is in stock?

Well, our online store is always in sync with the warehouse. You can’t purchase the item if it is labeled with the “out of stock” sign; if it says in stock, it means the part is available for buying now.

Quality

Are Killer Custom parts TÜV certificated?

Some of the items are certified by TÜV Austria, and those parts are proudly labeled with the TÜV sign. If you do not find anything similar on the product page, think we are currently working on the certification process.

Do you have “proof of material” documents?

Yes, we do have. Visit the Product Sheet & Durability section on the product page. You are free to download them at any time.

Payment

What forms of payment do you accept?

We accept major currencies and main credit and debit cards like MasterCard and Visa. You can make a payment by using PayPal and Cardinity. All transactions are secure and encrypted, of course.

Shipping

Where are you located, and do you ship to the United States?

Our warehouse is located in Lithuania, Europe. And we ship worldwide (U.S., Canada, Japan, Australia, etc.). So, no worries! If you are in the mood to build a one-of-a-kind motorcycle, we can ship custom parts right to your doorstep.

How long does it take for an item to arrive?

Shipping rates and times may vary depending on the delivery address for your order:

Australia 4-6 working days
Canada 2-3 working days
Europe 3-4 working days
Japan 3-4 working days
New Zealand 4-6 working days
South Korea 3-4 working days
U.S. 2-3 working days

How much do you charge for shipping?

Shipping rates depend on the parts and the weight/size of the items, so we recommend adding the part you like to the shopping cart. Shipping costs are calculated using courier rates and will be shown during checkout.

How do I know my order is completed?

After completing the payment, you will receive an invoice and confirmation of the order in your email.

Do I need to pay customs fees?

Customs duties are taxes charged on imported goods. They vary widely across every country, and various rules and rates often apply to different types of products. You should contact your customs office to determine these additional costs.

International buyers, please note: we do not under-value or mark the item as a gift on customs forms, which is against U.S. and international laws.

When do I need to pay the duties and taxes on a shipment?

Before receiving your goods, you may have to pay the customs duty of the destination country. So, UPS will collect all the fees before delivery of the order.